Travel me is the term I created when a travel agent thinks more about their gain than the customer's.Travel me is when a travel agent is more concerned about how they are going to benefit from a transaction than what they can do to benefit their customer. When you are new, the excitement of a new business venture makes you want to shout to the hills.Let everybody know. Like myself, with each business started,the only thought was "everyone should want to do my business." Financial freedom! I believed everyone wanted that. All I was thinking about was what the financial rewards would be for ME. The more people I could get into the business, the more money I was going to make. and I COULD QUIT MY JOB! Well, fifteen years later I was still doing the same work and was frustrated. Five business' later and I was still in the same spot. Why? I was thinking about ME! Now there is nothing wrong with you wanting to improve yourself or improve your situation. The problem comes in when you forget that it is the customer who makes that possible.
Some agents get so excited about the prospect of making a sale and getting that commission that they focus only on the bottom line. Ex. "Let ME book it for you. You're going to go to a travel agency anyway, why not let ME do it? Come on, what's the difference? Give ME your business. You'll love this cruise! Take it! Do it for ME." The problem with that strategy is you lose site of who makes the sale possible. Your CUSTOMER! Be excited but remmeber,it is about the customer. They don't care what's in it for you. It's their hard earned cash they are spending. Lets look at things another way. Ex. "Tell me about YOURSELF. What do YOU like to do when YOU'RE on vacation?" "Where do YOU like to go?" "What are YOUR favorite sports?" The important part is to listen to your customers. You may decide that you have nothing to offer them and find out that you do. By doing this, you can get rid of the travel me syndrome.
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